Frequently Asked Questions

After downloading the Morpara app from the App Store or Google Play Store, you can open a Morpara account in minutes by following the steps below. You can quickly download our official applications from the links below.

https://apps.apple.com/tr/app/morpara/id1672014463?l=tr
https://play.google.com/store/apps/details?id=com.morpara.wallet.tr&pcampaignid=homepagedownload

Click on the "Create Free Account" button in the Morpara application.
On the page that opens, fill out the membership form by specifying your Name, Surname, Occupation and Date of Birth.
Read and approve the required Account Agreement and Clarification Text.
Then verify your phone number and e-mail address.
Set your 6-digit password for your account security and complete the registration process.
After all transactions are completed, you can successfully log in to your account.

You can access it from the "Account Details" menu on the left side of the Account Balance area on the main page of the mobile application.

In order to top up your Morpara account from a bank account that is not in your name, your account must be in Contractual Account status. To switch to a contractual account, you can follow the steps to become a contractual account in our mobile application.

Approved account is an account status that allows you to use many features such as loading money from your own debit/credit card to your Morpara account, requesting money from a Morpara member, sending money to your own bank account, sending money to your own credit card, sending money to your Morpara account, paying bills. You do not have to pay any extra fees to have an approved account.

Approved account holders are included in the Approved Customer status. You can follow the steps below to become an approved user.

After becoming a member by downloading the Morpara mobile application, complete the Upload Money > Verify Credentials steps.
Top up your Morpara account with a minimum of 1 TL from your own bank account.
Congratulations, you are now an Approved User 🎉,

A contractual account allows you to use more Morpara features in addition to the Approved Account Status. You need to upgrade your Approved account to Contractual Account status in order to top up your bank account, debit card and credit card, send money to your own or someone else's account, send money to credit cards that do not belong to you, send money to foreign bank accounts and receive money from abroad, request a Morpara Card, and withdraw cash from your Morpara account at an ATM.

You do not have to pay any extra fees to become a Contractual Account holder.

Contractual Account holders are classified as Contract Users. You can follow the steps below to become a Contract User.

From the My Profile menu in the upper right corner of the Morpara mobile application, you can proceed with the button at the bottom of the page.
Tap Upgrade My Account and start the authentication steps.
Take a photo of the front and back of your ID.
Verify your credentials by touching your ID to the device.
Turn your camera on and turn your head left and right so that we can verify that you are the ID holder.
You need to enter your address ID number so that we can verify your address. You can get your address identification number from NVI. If you wish, you can switch to the NVI page using the button in the Morpara application. If you return to the Morpara application after you have taken note of your address ID number, you can continue where you left off.
After your information is confirmed, you will have Contractual user status and you will be able to use all the features of Morpara as you wish 🌸
Once your request to become a contractual user has been approved, you can request your card at no cost by choosing between the More Card and Black Card options.

You have only one main account in Morpara and this is your TL account.All your Morpara Cards are linked to your TL account and spend from your Main Account balance.

You can call our call center at 0 212 215 3242 and submit your closure request.
Please check that there is no balance in your account before calling. If there is a balance in your account, you will need to use this balance to complete the closure process.

You can call our call center at 0 212 215 3242 and submit your closure request.
Please check that there is no balance in your account before calling. If there is a balance in your account, you will need to use this balance to complete the closure process.

Morpara Card is a prepaid card with VISA infrastructure, valid all over the world.
You can see the transactions and balance of your card on our Morpara mobile application. With your Morpara Card with VISA logo, you can deposit and withdraw money from domestic and international ATMs and top up your bank account.

Since Morpara Cards are prepaid cards, you can keep your financial transactions safe by spending only as much as you load.
You can easily use your Morpara Cards for both physical and internet shopping.
When you sign up via our mobile application and complete the card request steps, your Morpara Card will be specially produced in your name and delivered to your address free of charge. After your Morpara Card is delivered to your address, you need to activate your card from the Morpara Card step. You can start using your card immediately.
Before applying for all Morpara Cards, you must be a Contractual user.
Morpara Cards are linked to your Morpara account balance, you can spend or withdraw cash up to your limits depending on your account balance.
Morpara Cards do not have a monthly usage fee. When requesting your Morpara Card, don't forget to choose your favorite design from the More Card and Black Card in our application 😎

Very soon, you will be able to create your Morpara Virtual Card free of charge through our Morpara application.