Frequently Asked Questions

Your account transactions are listed on the main page of Morpara Mobile application. If you wish, you can select your account by entering the "Accounts" menu among the sub-menus and filter your account transactions by transaction type and dates.

You can access it from the "Account Details" menu on the left side of the Account Balance area on the main page of the mobile application.

In order to top up your Morpara account from a bank account that is not in your name, your account must be in Contractual Account status. To switch to a contractual account, you can follow the steps to become a contractual account in our mobile application.

Approved account is an account status that allows you to use many features such as loading money from your own debit/credit card to your Morpara account, requesting money from a Morpara member, sending money to your own bank account, sending money to your own credit card, sending money to your Morpara account, paying bills. You do not have to pay any extra fees to have an approved account.

Approved account holders are included in the Approved Customer status. You can follow the steps below to become an approved user.

After becoming a member by downloading the Morpara mobile application, complete the Upload Money > Verify Credentials steps.
Top up your Morpara account with a minimum of 1 TL from your own bank account.
Congratulations, you are now an Approved User 🎉,

A contractual account allows you to use more Morpara features in addition to the Approved Account Status. You need to upgrade your Approved account to Contractual Account status in order to top up your bank account, debit card and credit card, send money to your own or someone else's account, send money to credit cards that do not belong to you, send money to foreign bank accounts and receive money from abroad, request a Morpara Card, and withdraw cash from your Morpara account at an ATM.

You do not have to pay any extra fees to become a Contractual Account holder.

Contractual Account holders are classified as Contract Users. You can follow the steps below to become a Contract User.

From the My Profile menu in the upper right corner of the Morpara mobile application, you can proceed with the button at the bottom of the page.
Tap Upgrade My Account and start the authentication steps.
Take a photo of the front and back of your ID.
Verify your credentials by touching your ID to the device.
Turn your camera on and turn your head left and right so that we can verify that you are the ID holder.
You need to enter your address ID number so that we can verify your address. You can get your address identification number from NVI. If you wish, you can switch to the NVI page using the button in the Morpara application. If you return to the Morpara application after you have taken note of your address ID number, you can continue where you left off.
After your information is confirmed, you will have Contractual user status and you will be able to use all the features of Morpara as you wish 🌸
Once your request to become a contractual user has been approved, you can request your card at no cost by choosing between the More Card and Black Card options.

You have only one main account in Morpara and this is your TL account.All your Morpara Cards are linked to your TL account and spend from your Main Account balance.

You can call our call center at 0 212 215 3242 and submit your closure request.
Please check that there is no balance in your account before calling. If there is a balance in your account, you will need to use this balance to complete the closure process.

You can call our call center at 0 212 215 3242 and submit your closure request.
Please check that there is no balance in your account before calling. If there is a balance in your account, you will need to use this balance to complete the closure process.

To contact Morpara, you can write to our e-mail address destek@morpara.com or contact us at 0850 290 3410

You can contact us by phone at 0212 215 3242 and by e-mail at destek@morpara.com so that we can check and update your account.