Frequently Asked Questions

Yes, you can pay with QR on our mobile app. For this, you must have a Morpara Card defined to your account. To make a QR Payment;
1. Enter the quick transactions menu indicated by "P"
2. Enter "QR Transactions".
3. Go to the "Make Payment" menu.
4.Scan the Qr and continue your transaction via POS.

To update the registered home address:

1. Open the Morpara app.
2. Click on the "Profile" icon on the top left
3. Click on the "Address" button under the "Account Details" heading.
4. On the address page, you can update your address or add a new one.

Yes, you can pay with QR on our mobile app. For this, you must have a Morpara Card defined to your account. To make a QR Payment;
1. Enter the quick transactions menu indicated by "P"
2. Enter "QR Transactions".
3. Go to the "Make Payment" menu.
4.Scan the Qr and continue your transaction via POS.

To pay bills from the Morpara app:

1. Open the Morpara app.
2. Click on the menu button at the bottom center and continue "Payments" tab
3. Select the "Pay Bill" option.
4.Select the invoice type (electricity, water, natural gas, internet, etc.).
6.Select the billing institution.
7.Enter your subscription Information.
8.Check the amount and click "Continue" > "Approve"

When will the invoice I paid with my Morpara account be reflected to the institution?

Once the invoice has been paid, it cannot be canceled. If you notice an error in the invoice, you need to contact the billing agency.

No, there are no extra transaction fees when you pay your bills with Morpara.

To view receipts of paid invoices:
1. Open the Morpara app.
2. Go to the "Account Activity" tab.
3.Select the invoice you want to view.
4. Click on "View receipt".