Framework Agreement (will be valid on 15.05.2025)

A ÖDEME VE ELEKTRONİK PARA HİZMETLERİ ANONİM ŞİRKETİ

FRAMEWORK AGREEMENT ON GENERAL TERMS AND CONDITIONS FOR ELECTRONIC MONEY AND PAYMENT SERVICES

1. Parties 

This Framework Agreement (hereinafter referred to as the ‘Agreement’) has been signed between A ÖDEME VE ELEKTRONİK PARA HİZMETLERİ A.Ş. (hereinafter referred to as ‘Morpara’), located in Esentepe Mah. Büyükdere Cad. Astoria Blok No: 127/63 Şişli/İstanbul, and the real or legal person who has approved this Agreement to benefit from Morpara Services (‘User’) on the other side, in order to determine the general terms and conditions of continuous payment relationships. Hereinafter, Morpara and the User shall be referred to collectively as ‘Parties’ and individually as ‘Party’.
The Parties agree that this Agreement is a Framework Agreement for all agreements prepared or to be prepared regarding Morpara Services.

2. Definitions

Within the contract;

Explicit Consent refers to the consent described in subparagraph (a) of the first paragraph of Article 3 of the Personal Data Protection Law, dated 24/03/2016 and numbered 6698, which pertains to a specific matter, is informed, and freely given.

Recipient refers to the natural or legal person to whom the Fund involved in a Payment and/or Electronic Money transaction is directed or to whom the User makes payment via Morpara Services for acquiring goods or services.

Anonymous Prepaid Card refers to a physical and/or virtual prepaid card, subject to the limits established by the Legislation, that enables expenditure up to the amount deposited onto the card, has no credit limit, and is issued by Morpara.

Bank refers to the Central Bank of the Republic of Turkey A.Ş.

Working Hours refers to the period between 9.00 a.m. and 4.30 p.m. on Business Days.

Support Channel refers to the electronic, digital, or physical written and verbal channels published on Morpara's website, through which Users can submit requests or complaints concerning the Services provided by Morpara under this Agreement.

Direct Debit Transaction refers to a Payment service initiated by the Recipient, where the Sender's Electronic Money Account is debited with the consent granted by the Sender to their Payment Service Provider, the Recipient, or the Payment Service Provider.

Electronic Money Account refers to the accounts containing the Issued Electronic Money, which are tracked and recorded by the User.

Electronic Money refers to the electronically issued and stored monetary value received by Morpara, which is used to conduct Payment Transactions in accordance with the Legislation and accepted as a Payment instrument by entities other than Morpara.

Invoice Payment refers to the payments made in exchange for services rendered to fulfill needs such as electricity, telephone, water, natural gas, or other payments considered appropriate by the Bank.

Funds refers to banknotes, coins, dematerialized money, or Electronic Money.

Sender refers to the natural or legal person who performs a transaction using an Electronic Money account assigned to them or initiates a Payment Order without using an Electronic Money Account and/or Morpara Account.

Expenditure Dispute refers to the complaints or objections raised by Cardholders in connection with the usage of the Card.

Sensitive Payment Data refers to personal security information and data relating to Payment Instruments, such as passwords, security questions, certificates, encryption keys, PINs, card numbers, expiration dates, CVV, CVV2, and CVC2 codes, which the User employs for issuing Payment Orders or verifying their identity and which, if compromised, could lead to fraud or fraudulent transactions.

Business Days refers to any day excluding Saturdays, Sundays, and public holidays in Turkey.

Law refers to Law No. 6493 governing Payment and Securities Settlement Systems, Payment Services, and Electronic Money Institutions.

Card refers to both Prepaid Cards and Anonymous Prepaid Cards.

Cardholder refers to the User to whom a card is issued by Morpara.

Identifier refers to the combination of numbers, letters, symbols, or passwords assigned by Morpara to each User for identification and differentiation from other Users.

Identity Information refers to any and all information provided by the User to Morpara during the formation of this Agreement, such as name, surname, date of birth, place of birth, mother's name, identity number, and document serial number, which may be updated and serves to confirm the identity of the User.

Identity Verification refers to the procedures and methods utilized with various techniques and tools to verify that the identity information provided genuinely belongs to the person supplying it and to confirm its accuracy.

User refers to the Payment Service User who has entered into this Agreement to access the Payment Services outlined herein.

Legislation refers to the Law, Regulation, Communiqué, and other pertinent regulations issued by the Financial Crimes Investigation Board (MASAK).

Morpara Account refers to the payment instrument storing information about the Payment Account or Payment Instrument defined by the User, which is available as an electronic device, online service, or application, enabling the User to conduct Payment Transactions using such information.

Morpara Services refers to the services provided by Morpara to the User under the authority granted by the Bank, as listed in paragraph 1 of Article 12 of the Law, including the issuance of Electronic Money and the conversion of Electronic Money into Funds, and Card transactions.

Morpara System refers to the web pages, mobile applications, Electronic Money accounts, and Payment instruments made available by Morpara, which facilitate the provision of Morpara Services and are accessible to Users.

Payment Instrument refers to the instrument(s) used by the User to execute Payment Orders, such as the Morpara Account, Card, or QR codes, which are provided by Morpara.

Payment Order refers to the directive issued by the User to Morpara or the Payment Service Provider to carry out a Payment Transaction.

Payment Account refers to the account created in the User’s name at Morpara and utilized for conducting Payment transactions.

Payment Services refers to the Payment and Electronic Money Services provided by Morpara under this Agreement, pursuant to the authorizations granted by the Law.

• Opening a special IBAN for the account,
• Electronic Money Issuance, depositing the said money to the Morpara Account with a bank account debit/credit card,
• Realisation of Payment Transactions, including Receivable Transfers, through any mobile application, Prepaid Card or similar Payment Instruments,
• Issue of Prepaid Cards,
• Allowing cash withdrawal transactions from ATMs using Morpara Prepaid Cards,
• and all services that Morpara will provide to the User within the scope of the Legislation, including but not limited to,

Payment Service Provider refers to the banks, electronic money institutions, payment institutions, and Posta ve Telgraf Teşkilatı Anonim Şirketi, as outlined under Law No. 5411, excluding Morpara.
Payment Transaction refers to the process of depositing, transferring, or withdrawing funds as directed by the User, Sender, or Recipient.

Prepaid Card refers to the physical or virtual card obtained by the User through the Morpara mobile application, which allows cash withdrawals from ATMs or transactions at physical and virtual POS devices, once the physical card is linked to the account.

Representative refers to the natural or legal persons acting on behalf of and for the account of Morpara to facilitate the provision of any services that Morpara delivers to the User.

Communiqué refers to the Communiqué concerning Information Systems of Payment and Electronic Money Institutions and Data Sharing Services of Payment Service Providers within the Payment Services sector.

Distance Communication Means refers to any method or medium that enables the establishment of the Agreement without a physical meeting, such as letters, catalogs, telephone, fax, radio, television, electronic mail, internet, or short messaging services.

Fee refers to the charges listed in Annex-1 of this Agreement, which the User is required to pay for the Services provided by Morpara, and which Morpara may alter unilaterally, provided that the User is informed of any changes.

Regulation refers to the Regulation on Payment Services, Electronic Money Issuance, and Payment Service Providers.

Foreign Money Transfer refers to the execution of Funds transfers and/or Payment Transactions from a domestic location to an international one and/or from an international location to a domestic one.

Website refers to the web address www.morpara.com.

3. Subject Matter and Purpose of the Agreement

The purpose of this Agreement is to establish the scope of Morpara Services that will be provided to the User by Morpara in accordance with the applicable Legislation, as well as to define the rights and obligations of the Parties concerning these services.
This Agreement constitutes a Framework Agreement that governs and prevails over all current agreements to be executed in relation to the Morpara Services offered by Morpara.

4. Representations of the Parties

User acknowledges and declares that;

1. he/she has been informed about his/her rights and obligations under the Agreement, in accordance with the Regulation, either by being provided with a written copy of the Agreement before the formation of this contractual relationship, or by its publication on Morpara’s website or mobile application when established via a Remote Communication Tool,
2. he/she has requested Morpara to open an account through the Morpara System and/or provide a Payment Instrument,
3. he/she is required to provide the necessary information and documents related to the requested Services through communication channels determined by Morpara,
4. Morpara is entitled to request any information and documents required by Legislation, including Name-Surname, T.R. Identification Number, Trade Name, Trade Registry Number, Address Information, Tax Number, and Signature Circular, depending on whether he/she is a natural or legal person, and to determine how such information is submitted in line with the customer identification principle,
5. he/she will comply with the Legislation and general ethical standards while using the Morpara System, and that if he/she fails to do so, Morpara may unilaterally restrict or terminate any transaction, including Payment Transactions, disable the Payment Instrument, and cannot be held liable for any damages incurred by the User or third parties as a result,
6. Morpara may refuse his/her request even after the provision of the above-mentioned information and documents,
7. Morpara holds the authority to unilaterally establish the framework and limitations of Morpara Services in accordance with the Legislation,
8. Morpara has the right to modify all Card transactions and related transactions provided to its Users based on the Payment Service Provider,
9. Morpara will charge the Transaction Fees listed in Annex-1 and on the website www.morpara.com in return for the Morpara Services and all related transactions covered by this Agreement,
10. Morpara reserves the right to amend the Fee at any time,
11. Morpara is entitled to make periodic changes to the Transaction Fees Information List, as detailed in Annex-1, provided that Morpara updates the Morpara System, informs the User, and notifies its Users of such changes in accordance with the Legislation,
12. Morpara sends messages containing data, audio, and video content for commercial and legal purposes, such as discounts, offers, benefits, or information, to promote Morpara's products and services and to communicate regarding products and services provided or to be provided,
    On the other hand, Morpara acknowledges and declares that;
13. it will fulfil all kinds of services and obligations it will provide to the User in accordance with the Legislation,
14. it will comply with the information security obligations stipulated in the Legislation regarding the services provided under the Agreement,
15. the information within the scope of the Agreement will not be shared with third parties in any way, unless requested by any competent official institution, authority or authority, except for the Personal Data Protection Law No. 6698 and the relevant legislation and the situations clearly regulated in the Agreement.

5. General Provisions Regarding Morpara Services:

1. The User shall be able to access Morpara Services through a User Account created with Morpara and/or through the Payment Instrument allocated to him/her, upon completing the processes specified below
2. Morpara reserves the unilateral right to determine the scope of Morpara Services, how such services will be provided, the methods to be used in their provision, and to modify these methods as deemed necessary.
3. The validity of Electronic Money expires 1 (one) year from the date of the last transaction. Upon expiration, the Electronic Money becomes invalid, and the general provisions of the Turkish Code of Obligations shall govern the Funds corresponding to such Electronic Money. Any damages, losses, or expenses incurred by Morpara in relation to the return of Electronic Money under this Agreement shall be recoverable from the User. If the User possesses sufficient funds, such amounts shall be deducted from their balance.
4. Morpara Services may be provided in all currencies recognized and announced by the Central Bank of the Republic of Turkey, as long as it complies with Turkish laws and official authority decisions. The exchange rate shall be determined based on the Central Bank's daily buy/sell rate and the applicable free market rates. Changes to the exchange rate for Payment Transactions will be entered into the system and applied uniformly to all Users.
5. After logging into the Morpara System using their Identifier, the User gains access by entering a confirmation password sent to the mobile number previously provided to Morpara.
6. The User shall execute the Payment Transaction by transferring the Funds to the Recipient's Bank Account via the Payment Order. Morpara is authorized to request minimum required information from the User to facilitate the Payment Transaction.
7. The User is obligated to enter all information requested by Morpara within the Morpara System completely and accurately in order to process the Payment Order. Depending on the service, Morpara may request additional information to complete the Payment Order. Morpara shall not be liable for transactions processed based on inaccurate information provided by the User. Should Morpara incur any damage, loss, lost profit, or expenses resulting from such errors by the User, the User shall immediately reimburse Morpara for the full amount without the need for litigation or notice.
8. The User consents to the initiation and completion of the Payment Transaction via the Morpara System. The method(s) of approval, determined by Morpara in accordance with the Legislation, shall be used.
9. The User agrees that the Payment Order becomes irrevocable once it has been received by Morpara. Morpara shall bear no liability for any actions by the User that contradict this agreement. Should Morpara incur any damage, loss, lost profit, or expenses as a result of such User errors, the User shall immediately compensate Morpara for the full amount without the need for litigation or notice.
10. The Payment Order shall be considered received when Morpara receives it from the Sender (User). If the Payment Order is received outside of Business Days, or if an EFT transaction cannot be delivered to Morpara during Working Hours on a Business Day, the Payment Order shall be considered received on the next Business Day. Morpara shall process the User’s Payment Order within 24 (twenty-four) hours after it is deemed received.
11. Following the completion of each transaction under Morpara Services, the transaction receipt/Transaction Reference Number, Sender/Receiver information, transaction amount and currency, the exchange rate used, information on how the exchange rate was calculated, applicable fees and commissions, and a description of the transaction shall be provided to the User.
12. The Card provided by Morpara may be used up to the balance deposited on it in compliance with the Legislation. The balance is tracked based on the Card number and is available for use upon prepayment or depositing, in accordance with applicable laws.
13. Transactions falling under Morpara Services may be performed periodically or indefinitely at Morpara's discretion, without any fees.
14. The User agrees that foreign currency transactions shall be processed using the reference exchange rates applied by Morpara at the time of the transaction. Changes to the exchange rates shall be applied immediately, subject to the User’s approval at the time of the transaction.

6. Rights and Obligations of the Parties

Rights and Obligations of Morpara:

1. Morpara reserves the right to reject any Payment Transaction if it violates applicable Legislation, contradicts Morpara’s commercial principles and policies, or raises doubts regarding the parties involved or the authenticity of the transaction. In such cases, the User agrees, acknowledges, and undertakes in advance that he/she will not assert any claims or make declarations against Morpara.
2. In cases where there is suspicion of fraudulent or unauthorized use of the Payment Instrument, Morpara has the unilateral right to deactivate the Payment Instrument. Notification of such action will be sent via email and/or text message. In such an event, the User agrees, acknowledges, and undertakes in advance that he/she will not assert any claims or make declarations against Morpara.
3. Morpara commits to equipping the Morpara System with high-security standards, including encryption algorithms based on the most current technical information, and to implement the measures required by the Communiqué issued by the Central Bank of the Republic of Turkey, as well as to comply with all binding provisions.
4. Morpara may temporarily suspend or restrict system operations to ensure the proper functioning of the Morpara System. However, Morpara shall not be held liable for delays or failures in the provision of Morpara Services caused by third parties. In such instances, the User agrees, acknowledges, and undertakes in advance that he/she will not assert any claims or make declarations against Morpara.
5. Morpara shall collect the Fee, as specified in Annex-1, for the Morpara Services provided to the User. The Fee will accrue and be collected with the use of Morpara Services. The current version of the Fee, which may be updated unilaterally by Morpara from time to time, will be published on Morpara’s website. Should the User continue to use the Services after the updated Fee, despite not immediately terminating the Agreement, the User shall be liable for any fees incurred during this continued usage.
6. As the fees and conditions for the collection of fees for goods and services provided through Morpara Services under this Agreement are determined by the Buyer (the provider of the relevant goods and/or services), Morpara bears no responsibility for such fees or collections, nor for any direct or indirect damages resulting from them. The User agrees, acknowledges, and undertakes in advance that he/she will not assert any claims or make declarations against Morpara in such cases.
7. Morpara is authorized to unilaterally determine transaction limits under this Agreement, including from approved accounts that have undergone identity verification. These limits, as well as updates, will be made available on the Morpara System, with limits for Users who have not yet completed identity verification being set according to Legislation. Notifications regarding these limits will be made via platforms selected by Morpara.
8. Morpara will send notifications to the User regarding this Agreement to the User's email or mobile phone, or via calls made through Morpara's call center, at the times specified in the Agreement. The User may access a copy of this Agreement at any time by visiting the website www.morpara.com.
9. Morpara reserves the right to unilaterally amend or update this Agreement and its annexes. Notifications regarding such amendments, including the scope, effective date, and the User’s right to terminate the Agreement, will be sent 30 (thirty) days before the amendment takes effect via email, SMS, or communication channels outlined in this Agreement and/or through the Morpara System. The User may accept the changes or terminate the Agreement by confirming that he/she has read and accepted the notification via the Morpara System. If the User does not terminate the Agreement within 30 (thirty) days, the User shall be deemed to have accepted the changes automatically.
10. Morpara shall ensure that the Identifiers allowing Users access to the Morpara System are developed and made available to the extent permitted by current technological conditions.
11. Under this Agreement, Morpara is responsible for ensuring that amounts transmitted by the User are correctly transferred to the Buyer or the Buyer's Payment Service Provider, in accordance with the Regulation and within the periods specified in the relevant contracts. Should Morpara fail to perform the Payment Transaction or perform it incorrectly, Morpara will promptly refund the unrealized or erroneous part of the Payment Transaction to the User. In cases where the User incurs any interest or fee due to this, Morpara will be responsible for reimbursing the User for the relevant amounts. If the Payment Transaction is not performed correctly or at all, the User is free to choose between re-performing the service, remedying the defect caused by the service, obtaining a reduction in the defect's rate, or withdrawing from the Agreement.
12. If Morpara rejects a Payment Order, it shall inform the User as soon as possible and, in any case, no later than the end of the Business Day following receipt of the Payment Order. The notification will explain the reason for the rejection and how the User can rectify the issues causing the rejection. It may be agreed in the Agreement that Morpara can charge a fee for providing the notification, provided the rejection is justified.
13. In cases where the User files a Spending Objection, Morpara may compensate the User for the full amount of any losses incurred as a result of the System Partner’s attempt to deduct funds without the need for notice, demand, or a court order.
14. Morpara will verify the accuracy and authenticity of documents provided by the User. If any fraudulent activities are detected, including phishing, social engineering, or coercion by third parties, Morpara reserves the right to terminate the Agreement immediately.

Rights and Obligations of the User:

1. The User is entitled to exercise the following rights regarding his/her personal data by applying to Morpara in accordance with Law No. 6698 on the Protection of Personal Data, including ascertaining whether personal data has been processed, requesting information about such processing, learning the purposes for which the data has been processed and whether it has been used in line with those purposes, inquiring about third parties to whom the data has been transferred domestically or abroad, requesting correction of personal data in the event of incomplete or inaccurate processing, requesting the deletion or destruction of personal data within the framework of the conditions set forth under Law No. 6698 on the Protection of Personal Data, demanding that any corrections, deletions, or destructions of personal data performed in accordance with the law be communicated to third parties to whom the data has been transferred, objecting to the generation of outcomes detrimental to the User arising from the analysis of data through automated systems, and seeking compensation for any damages incurred as a result of data processing in violation of Law No. 6698 on the Protection of Personal Data.
2. Morpara may provide the User with a reasoned response to any request made under this Agreement, either in written form or via digital means. In cases where processing these requests incurs a cost, Morpara reserves the right to charge a fee to the User, in accordance with the tariff set forth in Article 13 of the Personal Data Protection Law No. 6698.
3. The User agrees to act solely on their own behalf and account and undertakes to notify Morpara in writing, in accordance with Law No. 5549, if they act on behalf of a third party. Furthermore, the User agrees to inform Morpara in writing if any changes occur to their identification, contact details, or other relevant information. Morpara reserves the right to request updated identification or information based on such notifications. The User acknowledges that failure to comply with these obligations releases Morpara from any legal or criminal liability arising from unauthorised, erroneous, fraudulent, or unlawful transactions by third parties and grants Morpara the right to unilaterally terminate this Agreement.
4. The User shall ensure that third parties do not access Sensitive Payment Data related to Morpara Services and is personally responsible for safeguarding such data.
5. The User further agrees not to disclose or share with third parties any information regarding the Payment Instrument or Sensitive Payment Data, including but not limited to the User's username and password for Morpara Services, and undertakes not to use such information for purposes beyond those for which it was provided. The User acknowledges that Morpara shall not be held liable for any damages resulting from the unauthorised use or misuse of the Payment Instrument or Sensitive Payment Data. In the event the Payment Instrument is lost, stolen, or used for unauthorised transactions, the User must immediately notify Morpara via the Support Channels.
6. Upon discovering an unauthorised or incorrectly executed Payment Transaction, the User must notify Morpara promptly to request rectification. Any request for correction must be made within 13 months of the Payment Transaction, unless Morpara has failed to provide the User with all the required information regarding the transaction, in which case the request may be made beyond this period.
7. Notifications to the User will be made in writing or through a Remote Communication Tool, with records of these notifications maintained by Morpara. Should the User claim an unauthorised or incorrectly executed Payment Transaction, Morpara bears the burden of proof that the transaction was duly authorised, accurately recorded, and processed. If it is determined that the Payment Transaction was unauthorised or incorrect, and Morpara is the User's Payment Service Provider, Morpara is required to promptly refund the related amount to the User or restore the debited Electronic Money Account.
8. In cases where a lost or stolen Payment Instrument is used, or where the Payment Instrument is used due to the User's failure to maintain security, the User is liable for up to 150 TL in damages. The User bears no liability for unauthorised Payment Transactions made after notifying Morpara. However, if the User has acted fraudulently or failed to meet their obligations due to gross negligence, they shall be held responsible for the full extent of the unauthorised losses.
9. Once the User has notified Morpara of the loss, theft, or any unauthorised use of the Payment Instrument, they shall no longer be liable for any further unauthorised transactions.
10. Should the User engage in fraudulent behaviour or fail to meet their obligations under this Agreement, either intentionally or through gross negligence, they shall bear full responsibility for any damages resulting from unauthorised Payment Transactions.
11. In cases where the Payment Order is initiated by or through the Receiver, the Sender's Payment Service Provider is responsible for correctly executing the transaction. If the Receiver can prove that the Payment Service Provider has properly transmitted the Payment Order, the Sender’s Payment Service Provider must promptly refund any unexecuted or incorrectly executed portion of the transaction and restore the Sender's Electronic Money Account. In cases of non-execution or incorrect execution of a Payment Transaction initiated by or through the Receiver, the Payment Service Provider must investigate and inform the Receiver of the reasons for the issue and compensate the User for any interest or fees incurred due to the failed transaction.
12. The User may request a refund of the Payment Transaction within two months of its execution if the actual amount exceeds the authorised amount and the relevant goods or services have not yet been consumed. The refund request must take into account prior spending history, contract terms, and other factors. Morpara may request evidence from the User to substantiate the request. If the Payment Transaction is pre-approved, or if the User has been notified of the payment at least one month in advance, no refund can be claimed. Where applicable, Morpara will process the refund within 10 Business Days or notify the User of the refusal, along with available legal remedies.
13. Morpara reserves the exclusive right to determine the channels, products, and services through which Morpara Services are offered, and may alter these at any time without prior notice. The User acknowledges that they have no right to make any claims against Morpara in this regard.
14. The User agrees, declares, and undertakes not to utilise the services under this Agreement for any illegal or immoral purposes, including the provision of goods or services that violate laws or moral standards. In the event of a breach, particularly of this provision, Morpara may suspend the Agreement and services until the issue is resolved.

7. Overseas Money Transfer

Payment Transactions for International Money Transfers will only be accepted when initiated by the User or Sender through Electronic Money Transfer, bank transfer, or other approved electronic methods. Cash, postal cheques, electronic cheques, or any other payment methods are not permitted.

The transferred funds may be held in the original currency in which they were received by Morpara, as per the applicable Legislation, when sent to Morpara's bank accounts by the User. Alternatively, they may be converted into the currency specified by Morpara.

For the User seeking to initiate a Foreign Money Transfer, all necessary information as required by both national and international Legislation must be provided, including details such as the country, currency, and recipient information for the transfer.

The Payment Transaction must cover the total amount of the Foreign Money Transfer, including all applicable fees and costs as indicated on the Website. Morpara reserves the right to cancel the Foreign Money Transfer if the credited amount, including costs and fees, differs from the specified transaction amount.

Each new Foreign Currency Transfer order initiated through the Morpara System will be processed only after confirming that the User's Morpara Account holds sufficient Electronic Money balance. Upon deducting the fees published on the Website, the amount to be sent will be converted into foreign currency and transferred to the Recipient. In cases where the User opts to transfer Electronic Money in foreign currency, it will be sent to the Recipient after the deduction of the applicable fees, as announced on the Website.
The User represents and warrants that all information provided during the Foreign Currency Transfer is accurate and complete. The User further acknowledges and agrees that Morpara and its business partners bear no liability for any funds sent to an incorrect Recipient due to incomplete or inaccurate information provided by the User.

For incoming Foreign Currency Transfers from abroad, the transferred funds, along with the associated Payment Transaction and/or Payment Order, will be converted into Turkish Lira at the exchange rate prevailing at the time of the transaction and deposited into the User's Morpara Account.

For outgoing Foreign Currency Transfers from the country to abroad, the funds, Payment Transaction, and/or Payment Order will be transmitted to the designated Recipient in the foreign currency selected by the User, subject to approval by Morpara.

8. Intellectual Property

This Agreement does not create any transfer or licensing of intellectual property rights between the Parties. The use of any intellectual property rights owned by or in use by either Party is permissible and restricted solely to instances where there is an explicit written agreement to that effect.

9. Duration of the Agreement

This Agreement shall become effective on the date when the User receives confirmation of account opening upon completion of the Morpara authentication steps. It shall remain in effect unless the automatic termination conditions outlined in the Agreement are met, or unless terminated by either Party.

10. Breach of Agreement and Termination

Morpara reserves the right to terminate this Agreement at any time by providing written notice at least 2 (two) months in advance, without the obligation to provide any compensation. Should the User wish to terminate the Agreement without cause, they must notify Morpara at least 1 (one) month in advance. If either Party breaches the terms of the Agreement and fails to rectify such breach within 7 (seven) business days following a request for correction from the other Party, the Agreement may be immediately terminated without compensation, upon written notice from the non-breaching Party. In the event that Morpara terminates the Agreement for such a reason, the User agrees, declares, and undertakes in advance not to make any claims or statements against Morpara. Should it be determined that the User has utilized the services provided under this Agreement for illegal or unethical purposes, or to offer illegal or unethical products or services, or if the statements made in this Agreement are found to be false or contrary to the provisions herein, Morpara may terminate the Agreement immediately without notice. Upon termination by Morpara, Morpara may demand payment of any outstanding receivables from the User and the return of the Payment Instrument. The User may terminate the Agreement at any time by giving Morpara 30 (thirty) days' written notice, provided that the Payment Instrument is returned, and all outstanding debts, including any associated costs, are settled in full.
If the Agreement is terminated for any reason, Morpara will refrain from reassigning the User's identifier to another User for a period of 10 (ten) years.

11. Assignment

The User shall not assign or transfer, whether directly or indirectly, any part or entirety of this Agreement, including its rights and obligations, to any third party without obtaining prior written consent from Morpara. Morpara reserves the right to transfer or assign its rights, obligations, receivables, and liabilities arising from this Agreement to third parties at any time and may employ subcontractors or agents beyond those specified in the Agreement.

12. Force Majeure

Events such as human and natural disasters, war, mobilization, fire, strike, lockout, and the temporary suspension of Morpara's operating license by the Central Bank of the Republic of Turkey shall be considered force majeure. These are circumstances that did not exist at the time of signing the Agreement, occur beyond the Parties' control, are unforeseeable, and prevent one or both Parties from fulfilling their obligations, whether partially or entirely, temporarily halting operations. The Party affected by force majeure must promptly notify the other Party in writing, and the obligations of the Parties shall be suspended for the duration of the force majeure. Once the force majeure event has ceased, the Agreement shall resume from where it was suspended, with the obligations of the affected Party being similarly postponed during the force majeure period.

13. Protection of Personal Data

The User agrees, declares, and undertakes that all information and personal data provided to Morpara, including but not limited to information and documents shared verbally, in writing, or electronically in any form, whether through forms completed at Morpara’s workplace, office, or through Morpara’s Representatives, contact forms submitted electronically, or through written or verbal communications with Morpara via online channels, including this Agreement, email, fax, or letters sent through the electronic mail system, or any other form of communication, may be collected and processed by Morpara, in whole or in part, using automated or non-automated methods, in accordance with the Law on the Protection of Personal Data, and for the purposes outlined herein, such as performing the performance and/or execution of the services and Morpara's activities, planning and/or executing the sales processes of the services, developing and diversifying products and services, marketing and advertising products and services, carrying out the necessary work to make the relevant persons benefit from these activities, informing about products and services, measuring the satisfaction of users about products and services, managing requests and complaints, conducting necessary quality and standard audits, planning, supervising and/or executing information security processes, determining and implementing commercial and business strategies, planning and/or executing business continuity activities, following finance, accounting and invoicing processes, following legal processes, ensuring that data is accurate and up-to-date, ensuring the security of Company operations, ensuring the legal, technical or commercial business security of natural or legal persons who have a business relationship with Morpara, and other Company procedures.

The User agrees, declares, and undertakes to implement all necessary technical and administrative measures to ensure an appropriate level of security to

1. prevent the unlawful processing of Personal Data,
2. prevent unauthorized access to Personal Data, and 
3. ensure the integrity and protection of Personal Data for forms filled in an office belonging to Morpara or an authorised representative of Morpara or forms filled in electronic environment and written and verbal dialogues with Morpara in all internet environment including this Agreement shared on the website, written or verbal communications with Morpara via online channels including e-mail system, electronic mail, fax or letter sent to Morpara via electronic mail system and all kinds of information and documents.

The Parties shall not disclose the Personal Data obtained within the scope of this Agreement and its Purpose to any third party in violation of Law No. 6698 on the Protection of Personal Data or the terms of this Agreement, nor shall they use such data for purposes other than those permitted. Each Party shall promptly notify the other if Personal Data is accessed by unauthorized persons or obtained unlawfully, in violation of this Agreement.

Morpara publishes the personal data it processes or may process, along with the relevant rules and clarification text, on its corporate website. The User acknowledges that the rules concerning the Processing of Personal Data have been communicated to them during the course of this Agreement and that they have reviewed the clarification text.

14. Resolution of Disputes and Competent Court

The User may apply for the resolution of disputes:

1. Personally or through a representative, to the arbitration committees established within the Association of Payment and Electronic Money Institutions of Turkey (“TÖDEB”). Detailed information about the application procedures can be found at www.todeb.org.tr.
2. Personally or through an attorney, to the Consumer Arbitration Committees established within the framework of the Law No 6502 on the  Consumer Protection, and/or, provided that the condition of applying for mediation in accordance with the relevant legislation is fulfilled, to the Consumer Courts. Applications to the Consumer Arbitration Committees can be made electronically via the Consumer Information System (TÜBİS) at https://tuketicisikayeti.ticaret.gov.tr.

The Parties have agreed that the Istanbul (Central) Courts and Enforcement Offices shall have jurisdiction in the resolution of any dispute arising from the interpretation and implementation of this Agreement.

15. Severability

Should any provision of this Agreement be found to be unenforceable or invalid, such provision shall be considered null and void, without affecting the validity or enforceability of the remaining provisions. In the event that one or more provisions of this Agreement expire, are declared invalid by a final decision of a competent authority, or are invalidated due to a conflict with any law, regulation, or notice, the remaining provisions shall continue to be binding and fully effective. Provisions that are deemed invalid or void shall be replaced by provisions that most closely reflect the original intent and scope of the invalidated provisions.

16. Amendments

Any amendments to this Agreement shall be made in writing and agreed upon by the Parties through the physical or digital channels specified by Morpara.

17. Notification

The Parties acknowledge that the addresses provided in this Agreement, or in any subsequent agreement, declaration, notification, and/or document executed or approved under this Agreement, are their official addresses for receiving notifications. Any notification sent to these addresses shall be considered valid and legally binding. Any change of address must be communicated in writing to the other Party within 30 (thirty) days. Failing such notification, the addresses stated in this Agreement will continue to be considered valid for all legal notifications.

18. Enforcement

This Agreement, consisting of 18 (eighteen) articles, has been read and understood by the User and shall come into effect on the date when account opening approval is communicated to the User following the completion of the Morpara authentication process.

 

Transaction Type	Transaction Type	Description
Membership
Membership	Free of charge	The process of becoming a member of Morpara Mobile Application.
Account Opening	Free of charge	The process of opening an account from Morpara Mobile Application.
Account Usage	Free of charge unless explicitly stated otherwise	Morpara account usage fee.
Money Deposit
Deposit Money from Bank Account	Free of charge	The process of depositing money to the Morpara Account from another bank account.
Deposit Money from Debit/Credit Card	3,80%	The process of depositing money from debit/credit card to Morpara Account.
Money Transfer
Sending Money to Morpara Account	Free of charge	The process of sending money from a Morpara Account to another Morpara Account.
To Own Bank Account	Free of charge	The process of sending money from your Morpara Account to your own bank account.
To Someone Else's Bank Account	Free of charge	The process of sending money from the Morpara Account to someone else's bank account.
Sending Money to a Credit Card	Free of charge	The process of sending money from Morpara Account to credit card.
Foreign Money Transfer	Free of charge	For transactions not specified in this list, the transaction fee is specified during the transaction approval and approval is obtained for the fee.
Money Request
From Morpara Members	Free of charge	The process of requesting money from Morpara Account or people who do not have a Morpara Account to their own Morpara account.
Payments
Bill Payment from Morpara App	Free of charge	Bill payment transaction from Morpara Account.
Bill Payment from Representative Offices	5 TL	Bill payment transactions carried out through representative offices.
Card Fee
Morpara Card Fee	Free of charge, unless explicitly stated otherwise in the card application	When you apply from Morpara Mobile Application, your card will be sent to your address free of charge.
Card Usage Fee	Free of charge	Morpara Card usage fee.
ATM Transactions
Withdrawal and Deposit (domestic)	1,15%+1,04 TL (Excluding BITT)	The process of withdrawing money from the Morpara Account and depositing money to the Morpara Account using Morpara Cards from domestic bank ATMs.
Money Withdrawal (abroad)	€3	The process of withdrawing money from the Morpara Account using Morpara Cards from bank ATMs abroad.
Balance Enquiry	0,28 TL	The transaction fee charged during balance enquiry at domestic bank ATMs.
Other Transactions
Other Transactions	Determined at the time of the transaction.	For transactions not included in the Transaction Fees Information List, approval is obtained by specifying the transaction fee during the approval of the transaction.